FAQ

FAQ

Renters

  • I live at a Meridian managed property, how do I pay my rent?

    Meridian Residential Group only accepts payments via the resident portal. 

  • What qualifications does Meridian Residential Group require?

    Meridian Residential Group requires all tenants to meet the income requirement of three (3) times the rent. The tenant screening process includes a thorough background check, credit check, and employment verification to ensure the best possible tenants. 

  • How many people can live at the property I'm renting?

    Meridian follows a strict occupancy guideline of 2 plus 1.  Therefore the following apply:


    1 bedroom unit / home = 3 occupants

    2 bedroom unit / home - 5 occupants

    3 bedroom unit / home = 7 occupants

    4 bedroom unit / home = 9 occupants

  • Does Meridian allow pets and/or service animals?

    Please review the listing information carefully for the property that you are interested in as some properties do not allow pets.  Service / ESA animals are allowed at all managed properties and at no additional cost once all requirements are meet.  No animals shall be brought onto a property without prior consent of management, this does include visiting animals.  Please note breed restrictions and number of animal(s) allowed are applied per property.  Contact our office for more information.

  • How does Meridian Residential Group handle maintenance and repairs?

    Meridian Residential Group has an in-house maintenance team as well as a network of trusted contractors and vendors to handle maintenance and repairs promptly and efficiently.  We've partnered with Latchel to provide our residents with access to a live operator 24 hrs a day.  Operators will help troubleshoot issues over the phone, dispatch a service team member or a vendor when in need. 

  • I live at a Meridian managed property and I need to move. What do I do?

    All Meridian Residential Group lease contracts require the tenants to provide a 60-day written notice to vacate.  Tenants may submit the notice via the tenant portal, hand-delivered or mailed using a return receipt requested. Upon receipt of the notice, a team member will follow up within 48 hrs. with your move-out instructions.

  • Does Meridian Residential Group offer a Military Clause?

    Meridian Residential Group lease contracts offer a Military Clause and we do follow the Servicemember Civil Relief Act.  The following requirements will apply:


    • Received PCS or deployment orders that will last for more than 90 days. 
    • Provide written notice to your landlord and a copy of your orders. The notice must be submitted via the portal, hand-delivered or mailed using the return receipt requested.

    If you comply with the requirements of the SCRA, your lease should end 30 days after your next monthly rent payment is due.

Owner Clients

  • What types of properties does Meridian Residential Group manage?

    Meridian Residential Group manages a variety of properties, including single-family homes, multi-family buildings, and commercial properties.

  • How does Meridian Residential Group market my property to potential tenants?

    Meridian Residential Group uses a variety of marketing channels, including online listings, social media, and local advertising, to reach a wide audience of potential tenants.

  • What is Meridian Residential Group's policy on evictions?

    Meridian Residential Group follows all legal procedures when it comes to evictions, and works with tenants to resolve issues before resorting to eviction.

Homeowners

  • I'm selling my home and my agent needs a copy of the Master Deed / By-Laws / CC&R's.

    Homeowners can view a copy of these documents by logging into their portal. Just click on the Shared Document section and you can download a copy and all executed amendments. 

  • How do I find out what my account balance is?

    Visit the Owner Portal and you can see your entire account statement.

  • I just moved into an HOA managed by Meridian. How do I access my account?

    Your agent or closing attorney should have provided you with our Owner Registration Form.  If you haven't returned the form, give us a call and we are happy to resend to you directly.

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