On-Site Manager Responsibilities - article banner

Larger multi-family rental properties in Charleston require an on-site manager to lease, maintain, and take care of the day-to-day needs of the property and the tenants. This can be a much different dynamic than the off-site property management services you’ve probably used in the past.

Here’s what you should expect from your on-site manager, and how to be sure that they’re meeting your needs.

On-Site Management = Eyes and Ears

An on-site property manager will typically live in one of the Charleston rental units that’s in your building or on your property. This is common with apartment buildings, condo communities, and even a smaller multi-family building with eight or 10 units. The downside to this is that you’ll have to give up one income-producing property for your manager. However, that loss of rent will usually pay for itself if you’re working with a dedicated professional who can bring value to your investments. Remember that an on-site manager is your employee. You’ll have to provide a salary and benefits, and some of that can be covered by the housing you offer.

The main benefit of on-site management is that you have eyes and ears on the property at all times. Your off-site Charleston property management company can be counted on to manage properties, work with tenants, and keep maintenance on track. However, having someone there physically provides a real urgency to any work that needs to be done or conflicts that need to be resolved.

Faster Property Showings and Screenings

With your on-site manager, someone should always be available to show vacant units in your property. This will be convenient for tenants who may want to see a property in the evenings or on the weekends. Scheduling those showings will be less of a hassle.

An on-site manager should be equipped to answer questions, talk about rental amounts and rental criteria, and accept applications. The screening process should also be in the hands of your on-site property manager unless you’re working with an off-site management company as well. The entire leasing process should work efficiently and quickly.

Immediate Maintenance Response

You can expect your on-site manager to handle any emergency repair requirements in real time. When a water heater bursts or a pipe begins to leak, your tenants can immediately report the issue to their neighbor, who also happens to be their property manager. Then, without a lot of extra back and forth, you can rely on your manager to contact the appropriate vendor to diagnose the problem and come up with a plan to resolve the issue.

Your on-site manager should also be keeping up with preventative maintenance issues such as landscaping, pest control, common area upkeep, and security. They should have the resources and authority to schedule property inspections and general services when your property needs work.

On-Time Rent Collection

There’s little excuse for your tenants to pay rent late when the person collecting the rent lives in the same building or community. Hopefully, you’re offering some kind of online rental payment system, since that’s the preferred way for tenants to pay. However, you might have a tenant or two who prefers to drop off the rent in person or write out a check and slip it under the appropriate door. An on-site manager can facilitate rent collection and deposits.

Working with an on-site manager can be essential in some cases. If you have any questions about professional Charleston property management and what kind of leasing and management plan might work best for your investments, contact us at Meridian Residential Group.

On-site managerMeridian Residential Group in North Charleston provides both single-family and multi-family property management in the Charleston, SC area, including in North Charleston, Summerville, Goose Creek, and Moncks Corner, among other cities.